Customer Care

Support

FREQUENTLY ASKED QUESTIONS

Every Maison Stee candle is hand-poured in small batches using premium coconut waxes. We source clean, skin-safe fragrance oils and lead-free cotton wicks to ensure a slow, even burn with no harmful emissions. Our scent formulations are crafted to evoke a feeling — not just a fragrance.

Our 8 oz candles offer approximately 45–50 hours of burn time, and our 16 oz candles burn for up to 80–90 hours. To maximize burn time, always trim your wick to ¼ inch before each use and allow the wax to fully pool to the edges on the first burn.

Our candles are made with skin-safe, phthalate-free fragrance oils and clean-burning wicks. As with all candles, we recommend keeping them out of reach of children and pets, and never leaving a burning candle unattended.

Absolutely. We offer custom fragrance blending and label personalization for events, corporate gifting, and retail wholesale. Please reach out to wholesale@maisonstee.com for inquiries.

You'll receive an email confirmation with tracking information as soon as your order has been handed off to our carrier. Please allow 1–2 business days for processing before shipment.

We take great care in packaging every order, but if something arrives broken or damaged, please contact us at orders@maisonstee.com within 7 days of delivery with a photo of the damage. We'll make it right.

Delivery

SHIPPING

Standard Shipping

5–7 business days — FREE on orders $75+

Expedited Shipping

2–3 business days — flat rate $12

Overnight Shipping

Next business day — flat rate $25

International Shipping

Currently unavailable — domestic US only

Processing time: 1–2 business days before shipment

Orders placed Friday–Sunday ship the following Monday.

Tracking info emailed once shipped.

"We ship with care — each order is inspected and wrapped before it leaves our hands."

Policy

EXCHANGES

We accept exchanges within 14 days of delivery for unused, unopened items in original packaging.

Final sale items are not eligible for exchange.

To initiate an exchange, email orders@maisonstee.com with your order number and reason.

Customer is responsible for return shipping costs unless item is defective or incorrect.

Once we receive the item, your exchange will be processed within 3–5 business days.

We do not offer refunds — store credit or exchange only.

"Your satisfaction matters deeply to us. If something isn't right, we'll do our best to make it right."

Guidance

CANDLE CARE

A little intention goes a long way. Follow these tips to get the most from your Maison Stee candle.

First Burn Matters

Allow the wax to melt to the edges of the vessel on the first burn (2–3 hours). This prevents tunneling and ensures an even burn throughout the candle's life.

Trim Your Wick

Always trim your wick to ¼ inch before each use. A trimmed wick produces a cleaner flame and extends your candle's life.

Burn Time Limits

Never burn your candle for more than 4 hours at a time. Allow it to cool and resolidify before relighting.

Keep It Still

Place your candle on a stable, heat-resistant surface away from drafts, fans, and air vents to ensure an even burn.