Shipping policy

Each Maison Stee order is prepared with care and intention. Below is a concise overview of our shipping practices and the support you can expect along the way.

Processing
Orders are typically processed within 3–5 business days, excluding weekends and holidays. During launches or periods of elevated order volume, processing times may be slightly extended.

Out-of-Stock & Made-to-Order Candles
Because Maison Stee candles are handcrafted in small batches, certain fragrances may be available for purchase even when temporarily out of stock.

If your selected candle needs to be freshly poured, please allow an additional 5–7 business days beyond our standard processing time for production, curing, and preparation before shipment. Some fragrances may require additional curing time to achieve their intended fragrance performance.

If your order includes both in-stock and made-to-order candles, your order will generally ship together once all items are ready. Should an extended delay occur, we will contact you with an update.

Shipping & Delivery
Maison Stee currently ships within the United States only.

Shipping rates are calculated at checkout based on your destination, package weight, and selected shipping method. We offer shipping through USPS and UPS.

Once your package is in transit, delivery timelines are determined by the carrier. Estimated delivery dates do not include order processing, candle production, or curing time.

Tracking
Once your order has shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking updates to appear.

Marked Delivered or Missing Packages
If your package is marked as delivered but cannot be located, please first check with neighbors or household members, confirm the shipping address provided at checkout, and allow 24 hours for the carrier’s scan to update.

If your package remains missing after that time, contact us. We will gladly assist you in reviewing the carrier’s next steps and available options. 

Delivery concerns will be reviewed individually based on the circumstances and available carrier information.

Address Changes
If an incorrect or incomplete shipping address was entered at checkout, please contact us as soon as possible.

If your order has not yet shipped, we will gladly update the address. Once an order has been dispatched, we are unable to reroute the package.

Damaged Items
If your order arrives damaged, please email us within 7 days of delivery with your order number, clear photos of the damage, and a photo of the shipping box if possible.

We will review the matter with care and, where approved, arrange a suitable replacement at no additional cost.

Contact
For shipping, delivery, or order questions, please contact support@maisonstee.com.